Help Finder

Find your problem below and go straight to the answer. If nothing here fits, open a ticket in #create-ticket.

I paid but something is wrong

• I paid and I still cannot see the channels → I paid but I still cannot see the channels
• My name is not pink, or I cannot find Claim Access → Link your Discord to Whop
• The Whop app will not connect my Discord → Link your Discord to Whop, use a browser instead
• You cannot find my membership and I paid with Apple Pay → I paid with Apple Pay and you cannot find my membership
• I signed up with the wrong Discord or wrong email → I signed up with the wrong Discord or wrong email
• My payment failed and my access vanished → My payment was declined and I lost access

I am new and the server looks empty

• Where do I even start → Your first ten minutes
• What am I actually paying for → What you get as an Elite Trainer
• What is all this, how does it work → How Poke Alerts works
• Where is everything → Finding your way around the server

My alerts are wrong

• I am not getting any pings → Why you missed an alert
• I am getting far too many pings → Choosing sets and stores without drowning
• My phone never notifies me → Notification settings that actually work
• I want alerts when Discord is closed, or an alarm → Moonitor: alerts outside Discord
• What if this server goes down → The backup alerts server

Money

• I want to cancel → Cancel your membership or free trial
• I want a refund, or I was charged twice → How refunds work
• When am I charged, is it monthly → When you are charged
• I do not recognize this charge → I was charged unexpectedly or charged twice

Stock and stores

• How do I check stock at a shop near me → In-store stock checks: the commands
• The check said zero but the shelf was full → Reading a stock check result
• Which retailers do you watch → Monitor coverage
• You do not cover my store or my game → Ask us to cover a product or store
• What is landing near me right now → State channels and local reports

Other members

• Someone DMed me claiming to be staff → Impersonators and scam DMs
• A trade went wrong → Marketplace rules and trade disputes

None of these

Open a ticket in #create-ticket. It helps us if you include:

• the email on your Whop account, if it is about access or billing
• which region you selected, if it is about alerts
• a screenshot of whatever you are seeing

With those, we can usually sort it out straight away.