How refunds work

Refunds are requested through Whop, in the same place you cancel.

What we can refund

We do not refund change of mind, accidental purchases, or time you did not use.

A refund is considered where a technical problem stopped you using the service as intended. Cancelling is always available to you and stops the next charge, and you keep access until the period you have paid for ends.

How to request one

1. Open Manage Membership on Whop, under Account Settings.
2. Cancel the subscription if you have not already.
3. Open a case for a refund, and say what went wrong.

Whop's own guide: Cancellations and refunds

How long it takes

Up to 7 days. Refunds are reviewed and processed by an external team through Whop, not by the staff here, so we cannot approve one instantly or speed the queue up.

If more than 7 days have passed with no decision, open a ticket in #create-ticket and we will chase it.

Two memberships, or charged twice

Duplicate charges do happen, usually when a membership was set up twice under two different email addresses. Open a ticket with both charges and the email on each account.

We cancel the extra membership and credit the equivalent membership time to the account you are keeping, so you do not lose what you paid for. That is a credit of time rather than a refund.

Charged after cancelling

If you cancelled and were still billed, open a ticket rather than a Whop case. Include the date you cancelled and the date of the charge, and we will look at what happened.

What we cannot refund through Whop

Money sent to another member in a trade is between you and them. Whop has no part in it and cannot reverse it. See Marketplace rules and trade disputes.