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Charges, declines, cancellations and refunds.
4 articles
Where to request one, what we can refund, and how long it takes.
What to check before reporting an unexpected charge, and exactly what we need to find it.
When a renewal payment fails, access is removed automatically. Updating your payment method restores it without any action from us.
How often you are charged on each plan, where to find your renewal date, and your receipts.